About Us
Our Mission
At SecretANGELS PA Services Ltd we provide high- quality, compassionate home care and community support to adults aged 18 and over. We are dedicated to promoting independence, respecting individuality, empowering lives and delivering care with consistency, compassion, reliability, dignity and heart.
Our Vision
To be the most trusted and empowering home care and community support provider in our community, enabling every adult we support to live with dignity, independence, and choice.
Our Mission
At SecretANGELS PA Services Ltd we provide high- quality, compassionate home care and community support to adults aged 18 and over. We are dedicated to promoting independence, respecting individuality, empowering lives and delivering care with consistency, compassion, reliability, dignity and heart.
Our Vision
To be the most trusted and empowering home care and community support provider in our community, enabling every adult we support to live with dignity, independence, and choice.
CORE VALUES STATEMENT
At SecretANGELS PA Services Ltd, our work is guided by the following core values:
Compassion
We care with kindness, empathy, and understanding. Every individual deserves warmth and respect, no matter their circumstances.
Dignity
We treat every person with honour, respect their choices, and uphold their right to live with self- worth and independence.
Integrity
We are honest, transparent, and accountable in everything we do – always acting in the best interests of those we support.
Reliability
We are committed, consistent, and dependable – ensuring care is delivered on time and to a high standard, every time.
Empowerment
We support individuals to make their own decision, build confidence, and take control of their lives in the way that suits them best.
Inclusivity
We embrace diversity and provide care that is culturally sensitive, non-judgemental, and accessible to all adults aged 18 and over.
Excellence
We strive to continually improve, listen to feedback, and deliver care that exceed expectations through learning, training, and innovation.
CLIENT CHARTER
We are committed to delivering care and support that places you at the heart of everything we do. This charter sets out your rights as a client and the standards you can expect from us.
Respect and Dignity
You have the right to be treated with kindness, respect and dignity at all times, regardless of your background, identity, or needs.
Personalised Care
Your care will be tailored to you. We will take the time to understand your preferences, goals, and cultural or spiritual needs.
Choice and Control
You have the right to make your own choices about your care and daily life. We will support you to live as independently as possible and respect your decisions.
Privacy and Confidentiality
You have the right to privacy in all aspects of your care. We will handle your personal information respectfully and keep it confidential.
Safety and Wellbeing
You have the right to feel safe and secure in your home and in the care we provide. We will take all reasonable steps to protect your health, safety, and welfare.
Clear Communication
You have the right to receive information clearly, honestly, and easily understood. We will always explain your options and involve you in decision-making.
Feedback and Complaints
You have the right to give feedback or make a complaint without fear. We will listen, act fairly, and use your views to improve our service.
Our Commitment to You
• We will always act in your best interest.
• We will be reliable, consistent, and responsive.
• We will listen to your views and involve you in shaping your support.
• We will treat every person as unique
and valuable.
CORE VALUES STATEMENT
At SecretANGELS PA Services Ltd, our work is guided by the following core values:
Compassion
We care with kindness, empathy, and understanding. Every individual deserves warmth and respect, no matter their circumstances.
Dignity
We treat every person with honour, respect their choices, and uphold their right to live with self- worth and independence.
Integrity
We are honest, transparent, and accountable in everything we do – always acting in the best interests of those we support.
Reliability
We are committed, consistent, and dependable – ensuring care is delivered on time and to a high standard, every time.
Empowerment
We support individuals to make their own decision, build confidence, and take control of their lives in the way that suits them best.
Inclusivity
We embrace diversity and provide care that is culturally sensitive, non-judgemental, and accessible to all adults aged 18 and over.
Excellence
We strive to continually improve, listen to feedback, and deliver care that exceed expectations through learning, training, and innovation.
CLIENT CHARTER
We are committed to delivering care and support that places you at the heart of everything we do. This charter sets out your rights as a client and the standards you can expect from us.
Respect and Dignity
You have the right to be treated with kindness, respect and dignity at all times, regardless of your background, identity, or needs.
Personalised Care
Your care will be tailored to you. We will take the time to understand your preferences, goals, and cultural or spiritual needs.
Choice and Control
You have the right to make your own choices about your care and daily life. We will support you to live as independently as possible and respect your decisions.
Privacy and Confidentiality
You have the right to privacy in all aspects of your care. We will handle your personal information respectfully and keep it confidential.
Safety and Wellbeing
You have the right to feel safe and secure in your home and in the care we provide. We will take all reasonable steps to protect your health, safety, and welfare.
Clear Communication
You have the right to receive information clearly, honestly, and easily understood. We will always explain your options and involve you in decision-making.
Feedback and Complaints
You have the right to give feedback or make a complaint without fear. We will listen, act fairly, and use your views to improve our service.
Our Commitment to You
• We will always act in your best interest.
• We will be reliable, consistent, and responsive.
• We will listen to your views and involve you in shaping your support.
• We will treat every person as unique
and valuable.
Some of Our Tailor-Made Services
Managing Personal Assistants
We help clients find and manage personal assistants who best fit their needs, ensuring a seamless and supportive experience.
Mental health awareness and support
Our team provides education, resources, and guidance to foster mental well-being and resilience.
Providing Personal after-care
Personalised support for recovery, medication management, and ongoing health needs post-treatment.
Set up systems for long term/ongoing support
We create structured plans and reliable systems to ensure continuous and effective care tailored to each individual.
Always valuing our SecretANGELS staff
We also value the time, skills, and expert opinions of our staff
Our Commitment to the Team and Community
We also value the time, skills, and expert opinions of our staff. By this we aim to provide work opportunities, which not only provide sustenance for our team, but also allow SecretANGELS to make a positive change in the world around our clients, through our expert care and assistance to them.
SecretANGELS offer excellent and affordable support and community-based social services to individuals and families.
