SecretANGELS PA Services is a demand lead service. It is bespoke and tailored to your individual needs. We take a holistic approach to help, guide and support you throughout your life and meet the demands set by you.
It can be challenging, living a comfortable life when completing certain tasks such as; climbing the stairs, cleaning the house, popping to the supermarket for your weekly grocery shopping, gets harder to complete.
SecretANGELS Personal Assistant Services provide polite and friendly, flexible yet reliable Personal Assistants that not only support you to meet your daily needs and challenges, but in addition, empower and supply you with the tools that enable you to live your life as independently as possible.
We are here to support you wherever you need us. This could be in your home or to escort you to your appointments, possibly to provide aid with your daily living, help with your correspondences, we even assist with managing direct payments etc.
We offer cleaning services too.
We support our clients through companionship, therapy and mentoring. We ensure our holistic approach is catered to them as an individual, so they can benefit from our service in its entirety.
23rd March 2020
Following the Prime Minister’s announcement tonight…
As I’m sure you have seen on the news over the last few days a large amount of people are not following Government guidance and recommendations regarding social distancing and are not staying at home except for essential activities increasing the risk to us all. Unfortunately we have seen this behaviour locally within the shopping centres, towns and countryside.
For the safety of your loved ones and for that of our staff we feel we must reduce their exposure to this virus as much as possible. We have gained further advice and following this have made the decision to stop all non essential support activities until further notice.
Essential support will include:
Shopping and collecting medications for those clients who
• Do not have family members to support them
• Are within the high risk category
• Those already in self isolation
• Those who’s family members do not live locally
Where possible we ask for you to complete online shopping for them via the click & collect option which our staff will then pick up and deliver.
With medication collection & delivery please ensure we have the following information to enable staff to contact the pharmacy prior to confirm items are ready:
•Pharmacy contact number
•Date of birth or NHS number
•Full address & postcode
I appreciate it is disappointing for your loved ones to not be receiving the support with social activities they are used too and have no doubt this will cause them some upset, however with the complete lockdown being implemented by the government this evening we feel this is the only course of action.
Should your family member fall into the above categories please email Kerryann, Angela or myself to arrange the essential support.
Stay safe & best wishes,
Kerryann, Misty & Angela
CORONAVIRUS PREPARATIONS ANNOUNCEMENT
18th March 2020
I’m sure that by now you are all well aware of the current situation with Coronavirus (COVID-19) and the effect this is having on the health and social care sector.
This is an announcement of measures we will be putting into place over the coming weeks and months to ensure the safety of the people we support and our employees so that you have a clear idea of what to expect and hopefully provide assurance that we are doing everything we possibly can to minimise the impact.
As it stands, as of 18/03/2020 at 17:00 we have no PA’s who have self-isolated and no confirmed Coronavirus cases. There is currently low disruption to service delivery, however, if this changes we will need to measure the impact on the organisation and decide on measures we can put in place to limit that disruption.
Although we aren’t able to predict (with complete accuracy) how staffing will be affected overall, we are monitoring staff levels closely and have in place contingency plans to ensure the level of service currently offered is maintained.
Currently, we are keeping Head Office staffed for its usual hours of 10 – 4 Mon – Fri.
Kerryann will also network with other providers and commissioning services and will be directly contactable.
Roles & Responsibilities
We will endeavour to provide a full and complete service for as long as possible. Utilising available technology, including remote working services wherever this is appropriate. However due to the potential impact of Coronavirus, we have made the decision for us to primarily focus on priority tasks which will include:
- Ensuring food & essential item deliveries reach the people we support
- Ensuring medication stocks are available for the people we support
- Finding remote cover and physical cover for absence
- Providing on-call/remote assistance in emergency situations
- Communicating updates to staff, service users and family
- Supporting staff and monitoring infection control efforts
Remaining resources will be utilised for the following systems (this list is not exhaustive and will include all ‘non-essential tasks’):
- Annual leave booking
- Support Plan & Risk Assessment updates
- Team Meetings
- General queries
- Training (although online training should be completed)
- Management checks
- Spot Checks
We advise that all of the people we support, and our employees adhere to social distancing measures:
- Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous dry cough
- Avoid non-essential use of public transport, varying travel times to avoid rush hour, when possible
- Avoid large gatherings, and gatherings in smaller public spaces such as pubs, cinemas, restaurants, theatres, bars, clubs
- Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media
- Use telephone or online services to contact your GP or other essential services
We would like to thank you all for your continued support during this uncertain and unprecedented time.
We have a huge amount of gratitude and respect for PA’s and family members who have let us know that they will do everything they possibly can to limit disruption to the service in the event this situation escalates, it is truly heart-warming and humbling to be part of a team so committed to the people we support and it is this ‘togetherness’ that will be critical in our resilience over the coming weeks and months.
SecretAngels PA Services Team
Administrative Support (GDPR observed)
What we do
Here at SecretANGELS we know the challenges of ensuring that the day to day ‘personal admin’ is kept up to date. Our PA’s provide administrative aid to our clients who need just that little extra support with staying on top of things.
Our services include:
Advocacy support for Mr M and his family
Mr M and his family moved to the UK due to work October 2018. They were referred to our service by a friend, as he needed support with resettling in the UK. A SecretANGEL was assigned to work with the family and has supported them with the following :
- Finding private rented accommodation
- Setting up utilities
- Registering with GP
- Enrolling the Children into schools
- Opening bank accounts
The family are very happy with the support they have received so far. This has this made their settling into a new country easier, as they were unable to communicate their needs confidently due to language barrier.
Life coaching support
The service I have been receiving from SecretANGELS PA Services has been exceptional. Not only does my Life Coach provide a great mentor service that is tailored to my needs, she has an abundance of knowledge and is able to direct my vision to turn it into a reality.
Support for clients in their home
William, aged 89 and Cyrill, 91 are brothers who live together. They recently lost their siblings, a brother and a sister, one year apart. They were referred by their social worker, and have been supported with the following:
- Funeral arrangements
- Dealing with Correspondences
- Moving into suitable sheltered accommodation
- Accompanying to appointments
- Support with shopping, domestic duties, meals preparation and much more
Thank you SecretANGELS PA Services for the work you have done for me. Without your support I wouldn’t have been able to fill out the complicated forms. You spoke on my behalf to agencies eg. Local authorities etc. You attended meetings with me as my advocate. Your staff were very caring in their approach. You are a good listener and very thorough in your research. I will be recommending SecretANGELS PA Services and will surely be using them in the future.
SecretANGELS PA Services are a bespoke Personal Assistance service. All our PA’s are DBS checked, actively promote well-being and deliver high-quality holistic guidance. We strive to promote our client’s independence and enable them to enjoy that independence for as long as they can.
Our services include:
At SecretANGELS we aim to bridge the gap between current service limitations and the client’s individual needs by providing a tailor-made service designed just for them for example:
We also value the time, skills, and expert opinions of our staff. By this we aim to provide work opportunities, which not only provide sustenance for our team, but also allow SecretANGELS to make a positive change in the world around our clients, through our expert care and assistance to them.
SecretANGELS offer excellent and affordable support and community-based social services to individuals and families.