SecretANGELS

SecretANGELS

SecretANGELS PA Services is a demand lead service. It is bespoke and tailored to your individual needs. We take a holistic approach to help, guide and support you throughout your life and meet the demands set by you.

It can be challenging, living a comfortable life when completing certain tasks such as; climbing the stairs, cleaning the house, popping to the supermarket for your weekly grocery shopping, gets harder to complete. 

SecretANGELS Personal Assistant Services provide polite and friendly, flexible yet reliable Personal Assistants that not only support you to meet your daily needs and challenges, but in addition, empower and supply you with the tools that enable you to live your life as independently as possible.

We are here to support you wherever you need us. This could be in your home or to escort you to your appointments, possibly to provide aid with your daily living, help with your correspondences, we even assist with managing direct payments etc.

We offer cleaning services too.

We support our clients through companionship, therapy and mentoring. We ensure our holistic approach is catered to them as an individual, so they can benefit from our service in its entirety.

Coronavirus Update

CORONAVIRUS UPDATE

23rd March 2020

Following the Prime Minister’s announcement tonight…

As I’m sure you have seen on the news over the last few days a large amount of people are not following Government guidance and recommendations regarding social distancing and are not staying at home except for essential activities increasing the risk to us all. Unfortunately we have seen this behaviour locally within the shopping centres, towns and countryside.

For the safety of your loved ones and for that of our staff we feel we must reduce their exposure to this virus as much as possible. We have gained further advice and following this have made the decision to stop all non essential support activities until further notice.

Essential support will include:
Shopping and collecting medications for those clients who
• Do not have family members to support them
• Are within the high risk category
• Those already in self isolation
• Those who’s family members do not live locally

Where possible we ask for you to complete online shopping for them via the click & collect option which our staff will then pick up and deliver.
With medication collection & delivery please ensure we have the following information to enable staff to contact the pharmacy prior to confirm items are ready:
•Pharmacy contact number
•Date of birth or NHS number
•Full address & postcode

I appreciate it is disappointing for your loved ones to not be receiving the support with social activities they are used too and have no doubt this will cause them some upset, however with the complete lockdown being implemented by the government this evening we feel this is the only course of action.

Should your family member fall into the above categories please email Kerryann, Angela or myself to arrange the essential support.

Stay safe & best wishes,
Kerryann, Misty & Angela

Coronavirus Announcement

CORONAVIRUS PREPARATIONS ANNOUNCEMENT

18th March 2020

I’m sure that by now you are all well aware of the current situation with Coronavirus (COVID-19) and the effect this is having on the health and social care sector.

This is an announcement of measures we will be putting into place over the coming weeks and months to ensure the safety of the people we support and our employees so that you have a clear idea of what to expect and hopefully provide assurance that we are doing everything we possibly can to minimise the impact.

Current Status

As it stands, as of 18/03/2020 at 17:00 we have no PA’s who have self-isolated and no confirmed Coronavirus cases.  There is currently low disruption to service delivery, however, if this changes we will need to measure the impact on the organisation and decide on measures we can put in place to limit that disruption.

Staffing

Although we aren’t able to predict (with complete accuracy) how staffing will be affected overall, we are monitoring staff levels closely and have in place contingency plans to ensure the level of service currently offered is maintained.

Office Closure

Currently, we are keeping Head Office staffed for its usual hours of 10 – 4 Mon – Fri.

Kerryann will also network with other providers and commissioning services and will be directly contactable.

Roles & Responsibilities

We will endeavour to provide a full and complete service for as long as possible. Utilising available technology, including remote working services wherever this is appropriate. However due to the potential impact of Coronavirus, we have made the decision for us to primarily focus on priority tasks which will include:

  • Ensuring food & essential item deliveries reach the people we support
  • Ensuring medication stocks are available for the people we support
  • Finding remote cover and physical cover for absence
  • Providing on-call/remote assistance in emergency situations
  • Communicating updates to staff, service users and family
  • Recruitment
  • Supporting staff and monitoring infection control efforts

Remaining resources will be utilised for the following systems (this list is not exhaustive and will include all ‘non-essential tasks’):

  • Annual leave booking
  • Support Plan & Risk Assessment updates
  • Team Meetings
  • General queries
  • Complaints
  • Training (although online training should be completed)
  • Management checks
  • Spot Checks

We advise that all of the people we support, and our employees adhere to social distancing measures:

  1. Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous dry cough
  2. Avoid non-essential use of public transport, varying travel times to avoid rush hour, when possible
  3. Avoid large gatherings, and gatherings in smaller public spaces such as pubs, cinemas, restaurants, theatres, bars, clubs
  4. Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media
  5. Use telephone or online services to contact your GP or other essential services

Conclusion

We would like to thank you all for your continued support during this uncertain and unprecedented time.

We have a huge amount of gratitude and respect for PA’s and family members who have let us know that they will do everything they possibly can to limit disruption to the service in the event this situation escalates, it is truly heart-warming and humbling to be part of a team so committed to the people we support and it is this ‘togetherness’ that will be critical in our resilience over the coming weeks and months.

SecretAngels PA Services Team